FAQs


How long does it take for my product to arrive?

Purchased items will be shipped within 2-5 business days after date of order from Detroit, MI, although most fulfillment took 2 to 3 days. When shipped, you will be given a tracking link via email and/or text message.

Ship time ranges from 1-9 business days  depending on proximity to Detroit, MI (for domestic orders except to destinations in Hawaii, Alaska, and Puerto Rico due to limited availability of transportation) and 1 - 4 weeks (for international orders).

Do you ship worldwide?

We ship worldwide, but full tracking outside the USA (marked as delivered on tracking) is only provided for these specific countries: 

Australia, Austria, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland.

For any countries not listed above, tracking stops once the package is handed over to the country’s international carrier.

For these countries we do not receive additional tracking updates, therefore we are not liable once they have been given to the international carrier.

We do not ship to the following countries: Cuba, Falkland Islands, Iran, North Korea, Somalia, and Sudan. 

Please be advised for orders shipping to Iceland the receiver will incur a charge of $10.35 USD to receive their order. 

Is there any tax for international orders?

International shipments may incur customs fees depending on the country and their regulations. Any customs fees are to be paid to the appropriate customs agency by the customer.

Do I have to pay with PayPal?

No, you can pay with debit or credit card, but all payments will be processed with PayPal. For debit and credit card payments, you will be directed to PayPal Guest Checkout which does not require you to have a PayPal account to use. 

When checking out, please proceed with "Complete Order" despite only having PayPal as payment option. You will then have the option to "Pay with Debit/Credit Card" below the Log In button.